Terms of service

The following terms and conditions apply to purchases of products from Hundadót.is by consumers.

 

– Order

An order becomes binding once it has been registered on the seller's server. This occurs when the buyer has confirmed the order in step 3. The seller is also obligated to fulfill the buyer's order as long as it is consistent with the available product range and pricing. The buyer has the right to cancel the purchase in accordance with consumer purchase laws. For further information, see the section Rights in the Event of Defects or Missing Items. The seller sends the buyer a confirmation once the order has been registered, provided that the buyer has entered an email address during checkout. The buyer is advised to carefully review the order confirmation when it is received and ensure that it matches the intended order.

– Information

The seller provides product information to the best of its knowledge at any given time. All information is published subject to possible system failures, viruses, printing errors, display errors, typing errors, and errors in text, prices, or images. The seller also reserves the right to cancel all or part of the buyer's order if a product is sold out. In such circumstances, the buyer will be notified and may receive information about a suitable alternative. The buyer will then have the option to accept the proposed alternative or cancel the entire order.

– Prices

Prices are subject to ongoing changes due to competition and changes in supplier pricing. Price increases occurring after a customer places an order are not applied retroactively. The price that applies is the price in effect when the order was placed and shown in the order confirmation.
The total cost is shown before the buyer gives final confirmation of the order. This includes all costs associated with the order, such as service charges, shipping, and other applicable fees. Only exceptional circumstances may result in additional costs after the order confirmation has been issued.

– Payment

Orders can be paid for by payment card. When payment is made by card, the amount is charged when the order is processed from the warehouse. If payment for an online order is not received within 1 hour, the seller reserves the right to cancel the order.

– Delivery and Delays

Delivery is considered to take place within a reasonable period from the invoice date. The expected delivery time based on the selected shipping method is stated during the checkout process. The seller only delivers products within Iceland. If delivery is delayed, the seller will notify the buyer and provide information about when the order is expected to be ready for delivery, or offer a substitute product if the original product is sold out.

 

– Inspection of Products

After receiving the order, the buyer should check whether it matches the order confirmation, whether anything was damaged during transportation, and whether all products correspond to their descriptions and are free from defects. These terms assume that the buyer has read and reviewed any instructions and/or manuals supplied with the purchased product upon delivery.

– Rights in the Event of Defects or Missing Items

If a product is defective or something is missing from the product, the seller is required to offer the buyer a repair, replacement product, discount, or cancellation of the purchase. The appropriate remedy will depend on the circumstances in each case. Notification of a defect must be made verbally or in writing. It is recommended that such notification be made within 7 days from the date the defect is discovered. Consumers' rights to remedies for defective products are governed by Consumer Purchases Act No. 48/2003. The seller reserves the right to verify that the product is defective within a reasonable period of time.

– Warranty

The seller's warranties do not limit any rights provided under consumer purchase legislation. Warranty rights relating to defects in products are governed by Consumer Purchases Act No. 48/2003.

A warranty claim will not be accepted unless proof of purchase is presented. The warranty does not cover normal wear and tear or the use of consumable items. In other words, it does not cover products that can reasonably be expected to have a lifespan of less than 2 years. However, the general complaint period is 2 years.

– Privacy

All personal information received by the seller is treated as strictly confidential and is only used for the purpose of completing the transaction.
The buyer may, however, choose to receive promotional offers by email. In such cases, the seller will only use the information necessary for that purpose, such as the buyer's email address.

Click here to view Hundadot.is terms regarding the use of cookies.

– Ownership

Products sold remain the property of the seller until the full purchase price has been paid.

– Service and Information

The buyer is advised to send an email containing all relevant information regarding the purchase to hundadot@hundadot.is in order to receive assistance with any issue. The Hundadót.is customer service telephone number is 5626400 and is open from 12:00 to 16:00 on all working days. Customers are encouraged to use the customer service telephone line if they require further information.

We deliver the product FREE OF CHARGE to the post office for customers, but the customer pays the shipping cost, unless the order value is ISK 10,000 or more.

 

– Hundadót.is makes every effort to ensure that the information provided on the website is accurate.

+

– Hundadót.is is operated by the company Léttarlausnir sfl, identification number 550616-0330. VAT number 124980. https://www.skatturinn.is/fyrirtaekjaskra/leit/kennitala/5506160330